AutoEDMS Support Articles
The ACS "Articlebase" contains hundreds of articles providing information and answers to a multitude of known issues related to AutoEDMS.
Search Support Articles
Basic Searching: Enter a key word, multiple key words, or a phrase to search for. The search engine will display a list of articles containing your word(s) or phrase, with better matches shown first. Each item in the results list is a link to a matching support article document - to read the article, simply pick the highlighted article "question".
Finding Btrieve Errors: To search for articles related to the exact Btrieve error you're experiencing, enter the word "Btrieve" followed by the error number, similar to the following: Btrieve 3106. To find articles about other error messages that don't include the word "Btrieve", enter two or more unique words from the error message.
If You Can't Find An Answer: If you cannot find an answer to your question or issue within the ACS “Articlebase”, please refer to the Tech Support page of our website. On that same page, you’ll find details on how to obtain “Direct Support” assistance from a Logical Systems Support Engineer.
Finding Btrieve Errors: To search for articles related to the exact Btrieve error you're experiencing, enter the word "Btrieve" followed by the error number, similar to the following: Btrieve 3106. To find articles about other error messages that don't include the word "Btrieve", enter two or more unique words from the error message.
If You Can't Find An Answer: If you cannot find an answer to your question or issue within the ACS “Articlebase”, please refer to the Tech Support page of our website. On that same page, you’ll find details on how to obtain “Direct Support” assistance from a Logical Systems Support Engineer.
Announcing...
AutoEDMS v7 Released
AE7 is the first totally new release of AutoEDMS in over 10 years, with a new user interface as well as other enhancements...READ MORE
AE7 is the first totally new release of AutoEDMS in over 10 years, with a new user interface as well as other enhancements...READ MORE
AeWeb 2022 Interface
For those needing remote access to drawing and document data, a new web interface for AutoEDMS is now available...READ MORE
For those needing remote access to drawing and document data, a new web interface for AutoEDMS is now available...READ MORE
ZEN v15 for AutoEDMS
The latest version of Actian database engine software, ZEN v15, is now available for your AutoEDMS system. ZEN v15 is compatible with Windows Server 2022 and...READ MORE
The latest version of Actian database engine software, ZEN v15, is now available for your AutoEDMS system. ZEN v15 is compatible with Windows Server 2022 and...READ MORE
Titleblock Attribute Extraction
For sites using AutoEDMS to extract attribute data from their drawing titleblocks, a brand new "titleblock configuration" Form is available for AutoEDMS which...READ MORE
For sites using AutoEDMS to extract attribute data from their drawing titleblocks, a brand new "titleblock configuration" Form is available for AutoEDMS which...READ MORE
AutoImage Support for AutoCAD 2023
If your site has disabled the display of AutoImages because of problems with newer DWG files...READ MORE
If your site has disabled the display of AutoImages because of problems with newer DWG files...READ MORE